Social Distancing and COVID-19 Safety
Firstly, we hope that you have all been keeping safe and well during the lockdown – over the past few months, life has been turned upside down for all of us in ways we never expected. Here at Bosinver we have been working very hard behind the scenes, to put the right safety measures in place so we can welcome you back to Cornwall from 4th July onwards (as announced by the Government in their statement of 23rd June).
As you know, Bosinver has detached cottages with their own gardens set in 30 acres of woods and meadows, so there is plenty of space to roam and play. Our ethos is about giving families time to spend together which is so important, now more than ever.
We have conducted a thorough Risk Assessment following Government and industry COVID-19 guidelines and have processes in place to maintain cleanliness and aid social distancing which mean we have been assessed by VisitEngland as “Good to Go”.
Our priority at this time is the safety of guests and our team, which means that while some elements of your holiday will have to change slightly, we know that we can still offer you the Bosinver experience you know and love. The additional hygiene and social distancing measures we’ll be introducing are outlined below.
As many of you will know, we already have very high standards. However, we will be increasing the level and frequency of cleaning in the cottages and communal areas with anti-viral products for your protection, and keeping very strictly in line with the COVID-19 Cleaning Guidance issued by the Professional Association of Self Caterers (PASC). The additional housekeeping may require some adjustment of arrival and departure times which we will confirm with booked guests nearer the time.
Hand sanitiser dispensers will now be situated around the farm but we would appreciate you bringing your own small bottle of hand sanitiser to carry at all times for that extra peace of mind.
Facilities and Activities on Site
We are working to offer animal feeding and Wild Kids sessions in a more structured way, this will be done by families taking sessions in turns so as not to bring too many people together in one space. Likewise, with the swimming pool, tennis court and games room – these will be available for use on a rota basis.
The animals will be available for you to visit in their sheds and out in the fields and we are looking at ways of still offering pony rides which we will share when confirmed. Please rest assured that we are coming up with ever more creative ways of making each activity happen safely, but we do advise that you bring your own face masks, and we have to be clear that participation in activities will be at your own risk. Some of the soft toys and shared equipment may not be available if it is not easy for us to clean between uses.
Communal Areas and Equipment
As many of you know, we usually have a raft of kit which has been available for guests to borrow but if it cannot be safely cleaned between uses we are sad to say that we can no longer offer it to you (e.g. bed guards) so please don’t be offended if we ask bring your own – if you have any questions about what falls into this, do drop us an email.
We will be supplying wipes and anti-viral spray but suggest that, for your own safety, if you wish to use the tennis court or table tennis table, you bring your own racquets and balls if you have them – the same applies to beach equipment. We will have some of these to borrow and the facilities to disinfect them but unfortunately use will, again, be at your own risk.
The most important thing to remember is the need to keep socially distant at 2 metres to anyone outside your household, which includes us! We know this is difficult for children but please do you best to ensure that they keep a safe distance, and that hands are washed after touching any communal services such as gates, door handles etc.
Out and About
As we will not be able to provide our usual folder of information in the cottages, we plan to provide up to date information via the guest pages on our website. The new restrictions are driving innovation across hospitality businesses with most of our attractions, restaurants and pubs still able to offer their services to you but requiring advance booking to ensure safe management of visitor numbers. To avoid disappointment please plan ahead and check their individual websites for opening details and how to book.
We have lots of advice about where you can go which is a little bit more off the beaten track so you can avoid potential crowds. You shouldn’t need to squeeze in to already crowded beaches and spaces.
Many of our local pubs and cafes are offering takeaway food for pre-order and the lovely team from Angels in the Kitchen will still be happy to pre-deliver homemade food to your freezer – we only ask that orders are made before your arrival.
Details can be found here: https://bosinver.co.uk/eating/frozen-meals
Our local village shop, People and Gardens, who deliver fresh veg boxes, Cornish Food Box and local supermarkets are all offering home delivery to your cottage but it will be imperative for you to book a slot after you arrive (even next day) so you can unload and store it yourselves.
Details can be found here: https://bosinver.co.uk/eating/order-groceries
We will be sending you instructions to check yourselves into the cottages around one week before arrival, along with the latest advice and guidance for you to get the most out of your stay.
If You Feel Unwell
Most importantly please do not travel if you begin to feel unwell, or show COVID symptoms before your holiday. We only have one hospital in Cornwall and the pressure on them in the summer is already immense. If you should become ill during your stay, you will be required to isolate and travel home as per Government advice.
We hope this information is helpful. We’d like to reassure you that we are doing everything we can to ensure your safety and give you the full Bosinver experience. We will continue to update this notice with any significant changes as we receive the relevant information, and would like to thank you for your understanding, and for being patient with us during this unprecedented time.
Please do not hesitate to email us at email@example.com with any questions or worries you might have and we will do our utmost to help.
Rest assured that we are here and doing all we can to make your holiday the best ever.
Pat, Dave, Paul and the Team