Social Distancing and COVID-19 Safety
Following the Government’s guidance as England moves to Step 4 from 19th July we would like to reassure guests that although restrictions are easing, it is clear that the pandemic is not yet over, so we will remain cautious to protect our guests and staff whilst taking steps to return to normal operations.
Please note: due to the additional intensive cleaning involved in complying with the Covid Safe cleaning procedures, arrival time is now 4.30pm and departure time 9.30am. We will be sending you instructions regarding check in along with the latest advice and guidance for you to get the most out of your stay two weeks before your arrival.
Most importantly please do not travel if you begin to feel unwell, or show COVID symptoms before your holiday. We only have one hospital in Cornwall and the pressure on them in the summer is already immense. If you should become ill during your stay, you will be required to isolate and travel home as per Government advice.
Please note we do not cover cancellation if you test positive for Covid, need to self-isolate or choose not to come and these situations are covered by our standard Terms & Conditions which can be found here. We strongly recommend that you can take out insurance to cover you in these circumstances.
All of our cottages have their own gardens set in 30 acres of woods and meadows, so there is plenty of space to roam and play. Our ethos is about giving families time to spend together which is so important, now more than ever.
As ever we will be operating in line with the latest Government and industry COVID-19 guidelines and conducting a risk assessment and keeping in place processes to maintain cleanliness and aid social distancing as appropriate. We have been assessed by VisitEngland as “Good to Go” and have also attained the AA Covid Confident and Quality in Tourism Safe Clean and Legal accreditations.
Guest feedback on our operations during the pandemic has been very positive:
“Excellent management of the distancing needs…meant we were really relaxed” S. Chapman
“We wanted to come somewhere that we knew would provide a first class holiday whilst fully adhering to the guidelines for everyone’s safety. There was no doubt in our mind that Bosinver could offer us that.” Sarah Z-S.
“Another brilliant stay and can’t thank you enough for clearly working tirelessly to ensure that you are COVID secure, whilst also being able to enjoy the Bosinver magic…we all agree that the changes you have made are great and still allowed us to enjoy the facilities and animal feeding. It was particularly nice to have the pool to ourselves!” Laura B.
The additional hygiene and social distancing measures we will be maintaining are outlined below:
As many of you will know, we already have very high standards. However, we have increased the level and frequency of cleaning in the cottages and communal areas with anti-viral products for your protection, keeping very strictly in line with the COVID-19 Cleaning Guidance issued by the Professional Association of Self Caterers (PASC). The additional housekeeping measures have required some adjustment of arrival and departure times as above. Hand sanitiser dispensers are now situated around the farm but we would appreciate you bringing your own small bottle of hand sanitiser to carry at all times for that extra peace of mind.
Facilities and Activities on Site
We will continue to offer some of our activities in a more structured way than in the past.
Animal feeding will be conducted with families taking sessions every other day so as not to bring too many people together in one space. The animals are also available for you to visit in their sheds and out in the fields.
Likewise with the swimming pool – when you receive the pre-stay email two weeks before your stay you will be able to pre-book hourly slots using an online calendar. There will additionally be an open swim session from 12 – 2pm every day except Saturday with a maximum of 25 people in the pool. This will be implemented from 25th July.
A pony ride will be available to you on either Monday, Tuesday or Thursday.
We will be reopening the soft play barn to 2 families at a time. It will be closed for cleaning between 8.30 and 9.30am daily. The Games Room will be available to 2 families at a time.
The Gym will be available to 2 adults at a time or more if from the same household.
There will be 2 Wild Kids forest school sessions on Thursday evening at 3.30 and 5pm. Please book in reception on arrival.
Please still bring your own face masks and note that participation in any activities will be at your own risk.
Communal Areas and Equipment
We can now provide all extras such as bed guards and travel cots so please let us know prior to your stay if you require any of this kit. The welly and beach gear sheds are also now available for guests to borrow items from.
The most important thing to remember is to be considerate of the personal space of others and please do your best to keep a safe distance washing hands after touching any communal services such as gates, door handles etc.
Out and About
We have developed a new Touchstay guest app which provides you with all the info you need for your holiday in a handy digital guide. This replaces our old cottage information folders. You will be sent a link to this two weeks before your stay.
The ‘new normal’ has driven innovation across hospitality businesses and many attractions, restaurants and pubs are still implementing measures to ensure safe management of visitor numbers. To avoid disappointment please plan ahead, check their individual websites for opening details and how to book.
We have lots of advice about where you can go so you can avoid potential crowds. You shouldn’t need to squeeze in to already crowded beaches and spaces.
We hope this information is helpful. We’d like to reassure you that we are doing everything we can to ensure your safety and give you the full Bosinver experience.
If you have any questions or concerns please do not hesitate to email us at [email protected] or call us on 01726 72128 and we will do our utmost to help.
Rest assured that we will continue to do all we can to still make your Bosinver holiday the best ever.
Pat, Dave, Paul and the Bosinver Team