Social Distancing and COVID-19 Safety
Latest Government announcement regarding roadmap out of lockdown
In line with the Government’s announcement on 22nd February of their proposed roadmap out of lockdown, we are hoping to be able to reopen our doors to guests in April (at the earliest 12th April).
We will be in touch with any guests affected by the roadmap timetable soon to discuss your options which will include moving your stay to a future date or a refund. We would respectfully ask that you bear with us and wait for us to get in touch with you, as we are awaiting further more detailed guidance from the tourism industry professional bodies as to what the announcements exactly mean for self-catering holidays.
Please note our booking system is open for stays beyond April and into 2022. Our cancellation policy for Covid is that if we are unable to provide your holiday because of a national or local lockdown (either we or you are in restricted areas equivalent to the recent tier 3 or 4) we would refund you what you have paid us minus £100 to cover the costs in preparing for your stay. We do not cover if you are ill, need to self-isolate or choose not to come and these situations are covered by our standard Terms & Conditions. You can take out insurance to cover these circumstances which we strongly recommend you should do.
We hope that you have all been keeping safe and well during these unprecedented times. Here at Bosinver we have been continuing to work very hard behind the scenes to maintain the right safety measures so we are able to welcome guests when Government restrictions allow.
Bosinver has detached cottages with their own gardens set in 30 acres of woods and meadows, so there is plenty of space to roam and play. Our ethos is about giving families time to spend together which is so important, now more than ever.
We have conducted a thorough Risk Assessment following Government and industry COVID-19 guidelines and have processes in place to maintain cleanliness and aid social distancing which mean we have been assessed by VisitEngland as “Good to Go” and have also attained the AA Covid Confident and Quality in Tourism Safe Clean and Legal accreditations.
Our priority is the safety of guests and our team, which means that while some elements of your holiday have had to be adapted, we know that we can still offer you the Bosinver experience you know and love. Some important things such as arrival time, the equipment we can supply and what you need to bring with you may have changed from your last visit – please read on for details.
It was wonderful to welcome guests back over the summer and autumn and their feedback has been very positive:
“Excellent management of the distancing needs…meant we were really relaxed” S. Chapman
“We wanted to come somewhere that we knew would provide a first class holiday whilst fully adhering to the guidelines for everyone’s safety. There was no doubt in our mind that Bosinver could offer us that.” Sarah Z-S.
“Another brilliant stay and can’t thank you enough for clearly working tirelessly to ensure that you are COVID secure, whilst also being able to enjoy the Bosinver magic…we all agree that the changes you have made are great and still allowed us to enjoy the facilities and animal feeding. It was particularly nice to have the pool to ourselves!” Laura B.
The additional hygiene and social distancing measures we have introduced are outlined below:
As many of you will know, we already have very high standards. However, we have increased the level and frequency of cleaning in the cottages and communal areas with anti-viral products for your protection, keeping very strictly in line with the COVID-19 Cleaning Guidance issued by the Professional Association of Self Caterers (PASC). The additional housekeeping have required some adjustment of arrival and departure times which we advise guests of prior to their stay.
Hand sanitiser dispensers are now be situated around the farm but we would appreciate you bringing your own small bottle of hand sanitiser to carry at all times for that extra peace of mind.
Facilities and Activities on Site
We are now offering animal feeding and Wild Kids sessions in a more structured way, with families taking sessions in turns so as not to bring too many people together in one space. Likewise with the swimming pool, tennis court, gym and therapy room and games room – which will be available for use on a rota basis. We are unable to open the Play Barn at the moment.
The animals are available for you to visit in their sheds and out in the fields and pony rides are available during the week. Please rest assured that we are coming up with ever more creative ways of making each activity happen safely, but we do advise that you bring your own face masks, and we have to be clear that participation in activities will be at your own risk. Some of the usual soft toys and shared equipment may not be available if it is not easy for us to clean between uses.
Communal Areas and Equipment
As many of you know, we usually have a raft of kit which has been available for guests to borrow but if it cannot be safely cleaned between uses we are sad to say that we can no longer offer it to you (e.g. bed guards) so please don’t be offended if we ask bring your own – if you have any questions about what falls into this, do drop us an email.
We will be supplying wipes and anti-viral spray but suggest that, for your own safety, if you wish to use the tennis court or table tennis table, you bring your own racquets and balls if you have them – the same applies to beach equipment. We will have some of these to borrow and the facilities to disinfect them but unfortunately use will, again, be at your own risk.
The most important thing to remember is the need to keep socially distant from anyone outside your household, which includes us! We know this is difficult for children but please do you best to ensure that they keep a safe distance, and that hands are washed after touching any communal services such as gates, door handles etc.
Out and About
As we will not be able to provide our usual folder of information in the cottages, we are endeavouring to provide up to date information via the guest pages on our website. The new restrictions are driving innovation across hospitality businesses with most of our attractions, restaurants and pubs still able to offer their services to you but requiring advance booking to ensure safe management of visitor numbers. To avoid disappointment please plan ahead and check their individual websites for opening details and how to book.
We have lots of advice about where you can go which is a little bit more off the beaten track so you can avoid potential crowds. You shouldn’t need to squeeze in to already crowded beaches and spaces.
Many of our local pubs and cafes have now re-opened or are offering takeaway food for pre-order and the lovely team from Angels in the Kitchen will still be happy to pre-deliver homemade food to your freezer – we only ask that orders are made before your arrival.
Details can be found here: https://bosinver.co.uk/eating/frozen-meals
Our local village shop, People and Gardens, who deliver fresh veg boxes, Cornish Food Box and local supermarkets are all offering home delivery to your cottage but it will be imperative for you to book a slot after you arrive (even next day) so you can unload and store it yourselves.
Details can be found here: https://bosinver.co.uk/eating/order-groceries
Please note: due to the additional intensive cleaning involved in complying with the Covid regulations, arrival time is now 5pm and departure time 9am. We will be sending you instructions to check yourselves into the cottages around one week before arrival, along with the latest advice and guidance for you to get the most out of your stay.
If You Feel Unwell
Most importantly please do not travel if you begin to feel unwell, or show COVID symptoms before your holiday. We only have one hospital in Cornwall and the pressure on them in the summer is already immense. If you should become ill during your stay, you will be required to isolate and travel home as per Government advice.
Guests from areas with local restrictions
Please be aware of any local restrictions – you are responsible for adhering to any restrictions which apply to the area in which you live. If these are such that you must not travel, you will unfortunately need to inform us that you have to cancel your holiday.
The ‘rule of 6’ restrictions
On 9th September the Government announced new restrictions which meant that people should not go on holiday in England with people outside their household (including bubble) in a group larger than 6 people. For further details see the Government’s Coronavirus outbreak FAQs website. This obviously has implications for bookings of our larger cottages.
If local restrictions or the ‘rule of six’ will potentially affect your holiday booking and you have any concerns please get in touch with us on 01726 72128 or [email protected]
We hope this information is helpful. We’d like to reassure you that we are doing everything we can to ensure your safety and give you the full Bosinver experience. We will continue to update this notice with any significant changes as we receive the relevant information and we would like to thank you for your understanding during this unprecedented time.
If you have any questions or concerns please do not hesitate to email us at [email protected] or call us on 01726 72128 and we will do our utmost to help.
Rest assured that we will continue to do all we can to still make your Bosinver holiday the best ever.
Pat, Dave, Paul and the Team